A retailer, or billing company, sells the electricity we distribute directly to customers or provides retail electricity services. In a de-regulated market, they are responsible for selling or providing electricity services directly to customers.There are two types of retailers: competitive and self retailers. Self retailers consume their energy requirements directly from the wholesale energy market for their own electricity use. Competitive retailers purchase their electricity from the wholesale energy market in order to provide electricity to their customer.
In order to apply to become a retailer, you must meet strict requirements. If you’d like to become one, get started by first reading our Retailer Guidebook.
Download the Retailer Guidebook
View the Retailer Guidebook Questions and Answers
If you have any questions about the following process, email us at firstname.lastname@example.org. Once you've read the Retailer Guidebook, follow these three steps:
Apply for a retailer ID with the Alberta Electric System Operator (AESO).
You can learn more about their requirements and fees by downloading their retailer guide.
Download the AESO retailer guide
If the AESO approves your application, they'll notify us and you can fill out the following forms (in duplicate):
i) Retail Service Agreement: This is a legal formal agreement between the retailer and the wire service provider, FortisAlberta. Please ensure you go through this in detail and fill out the appropriate information.
If you're providing electricity to a Rural Electrification Association (REA), complete the Retail Service Agreement for REA.This a legal formal agreement between the Retailer and FortisAlberta acting as a wire service provider on behalf of an REA.
Download the Agent Appointment form
Download the Credit Application Form
If you need to view historical data about your customers or service area, you'll need to complete the Historical Consumption Request Agreement.
When you've completed all required forms, email them to us at: email@example.com. The Retail Stakeholder Relations Manager will be in contact with you directly. We are here to answer any of your questions and ensure that your approval goes as efficiently as possible. If you have any questions about this process, do not hesitate to email the aforementioned address with your best contact information and we will contact you as soon as possible.
Once you have been approved, we have a Retail Support Team that is dedicated to investigating and resolving any questions or concerns you have. They are the first point of contact regarding retailer issues from the Alberta Utilities Commission (AUC) and the office of the Utilities Consumer Advocate (UCA).
Power Outage Tips
When the lights go off, check your fuse and breaker first, then check with your neighbours.