The delivery of electricity to your home or business is a fully regulated service whether you choose the regulated rate option, or purchase your energy through a competitive retailer.
FortisAlberta is an electricity distribution provider, not a billing company (retailer). Customers in Alberta are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
Under the regulated service, as an electricity distribution provider that supplies electricity to customers within a specific service area, each year, we apply to the Alberta Utilities Commission (AUC) for approval of our rates. Rates can change throughout the year. The AUC further explains the industry breakdown here.
There are several rate categories. Your distribution charge depends on which category you fall under. If you have questions about your rate, please call us at 310-WIRE (9473) or 1-866-717-3113.
Understanding Your Demand Meter and Delivery Charges
There are two main components to an electricity bill; charges related to the energy that is consumed and charges related to delivering the energy to you, the customer. This document explains how demands and demand meters work.
*Please read the document to understand how demands and demand meters work.
Electricity Calculator
Are you looking to better understand how electricity is used in your home or business?
Regulated Rate Option
The Regulated Rate Option (RRO), which is set each month, is based on short-term market price of electricity.
Rate categories
Use this document to learn about our rates.
Rates, options and riders
Our riders, transmission and distribution tariffs are approved by the Alberta Utilities Commission and published quarterly.
Customer guides
Access these documents to help you understand our Customer Terms and Conditions of service.
Customer Terms and Conditions
The current Customer Terms and Conditions as approved by the Alberta Utilities Commission are intended to govern the relationship between FortisAlberta and our customers.
Schedules
Our Customer Contribution Schedules (including our Maximum Investment Levels) and Fee Schedule are approved by the Alberta Utilities Commission.
Contribution Program
Our Capital Investment Contribution Program can offset your capital costs for new or upgraded services.
Can’t find the answer to your question? Submit an inquiry or call us at 310-WIRE (9473) or 1-866-717-3113.
Click Before You Dig
Whether you’re gardening, planting a tree or putting up a fence, you can avoid a serious electrical incident by submitting a locate request.