Contact us
We are available 24/7 during power outages and emergencies. Call 310-WIRE (9473) in Alberta, and 1-866-717-3113 (toll-free) in North America.
Stay informed during power outages
FortisAlberta provides outage notifications to help you prepare, stay informed and know when the power is expected to be restored. Planned power outage alerts and Public Safety Power Shutoff (PSPS) updates are provided using the contact information listed with your electricity retailer (the company that issues your bill).
Outage notifications may include:
The reason for the outage- When the outage is expected to begin
- Updates on restoration timelines
- Confirmation when the power has been restored
To receive planned power outage notifications, make sure your phone number and email address are up to date with your electricity retailer. You can also visit the FortisAlberta outage map for the latest information. To receive SMS text messages, please update your primary phone number to a mobile number.
Preparing for medical needs
If you rely on a medical device that requires electricity to operate or recharge, it is important to have a backup plan in place in case of a power outage.
You may also be eligible to have your account identified as having a power-dependent medical device through your electricity retailer. When possible, customers with this designation may receive personalized advance notice of planned power outages and Public Safety Power Shutoffs.
To add this designation to your account, please contact your electricity retailer. Identifying your account does not guarantee uninterrupted electrical service.
Important: Identifying your account as having a power-dependent medical device does not guarantee uninterrupted electrical service. Customers who rely on electricity for medical equipment should always maintain a backup power plan and emergency preparedness measures.
The way you receive power outage notification depends on the type of outage
The drop-down list below will help you understand what you may need to do to receive notifications.
For additional questions about power outage notifications contact 310-WIRE (9473) or 1-866-717-3113.
FortisAlberta Power Outage Alerts Terms & Conditions of Service
FortisAlberta is able to automatically send notifications to customers about planned power outages and Public Safety Power Shutoff notices using the primary phone number listed with the customers’ retail service provider. Carriers are not liable for delayed or undelivered messages. Notifications will include event details. This service will only be used by FortisAlberta for power outage alerts as specified in the terms and conditions and will not be used to send any type of “Broadcast Immediate" emergency alerts.
*SMS text message and data rates may apply. Frequency of alerts varies based on outage events in your area. Wireless service providers will have information about what is included in individual data plans, or applicable fees. For all questions about this power outage alert service, please call FortisAlberta at 310-WIRE (9473) or 1-866-717-3113.
Review our full Terms and Conditions and privacy policy.