During an Outage

If the lights or electrical equipment go off, first try to determine the cause. Is it an outage in your area, or a problem with your own breaker?

If you're without power

Outage Alerts

When there's a power outage, we know how important it is for you to have the most current information as possible. Power outage alerts will inform you:

Register for an account for email and text alerts.

Check your breaker

If it’s not an outage in your area, you’ll need to check your breaker and make sure you:

• unplug or turn off all appliances to protect them in the event of a surge, and for your own safety;
• leave one light on so you’ll know when electricity is restored; and
• check to see if any of the switches on your breaker have tripped to the “off” position. Restoring power may be as simple as flipping any tripped switches to “off” then “on” again.

IMPORTANT SAFETY PRECAUTION: At no time should you open any part of FortisAlberta equipment to open your breaker. If it seems you need to open something, you’re probably at the transformer. Do not open anything! Locate your meter, that’s where the main breaker will be. 

If you’re unsure about the location of your meter, you can call 310-WIRE (9473) for help.

What to do when there’s no electricity