With My Account, you have secure and convenient access to manage your FortisAlberta services online. Whether you're setting up a new connection or staying informed about outages, My Account puts the power in your hands.
Important Notice*
- You cannot view your electricity bills through the My Account app. To access billing details, please contact your electricity retailer or visit their website.
- To receive timely alerts about power outages, make sure your phone number and email are up to date with your retailer.
- If you rely on medical equipment that needs electricity, please create a backup plan in case of an outage and ensure your medical information is updated with your retailer.
What you can do with My Account
New Service Request
Request a new electric service or upgrade/downgrade an existing one.
Project Status Update
View details about your project with FortisAlberta.
Outage Alert Message
Get power outage alerts via text and/or email.
Outages
View and report power outages in your area.
Request Disconnections
Arrange for the permanent removal of your electrical service.
Request a Land Crossing
Submit a request for land crossings near our power lines.