As an electricity distribution utility operating in the Province of Alberta, FortisAlberta is regulated by the Alberta Utilities Commission (AUC). FortisAlberta is also governed by the Electric Utilities Act (EUA) and its regulations.
The AUC reviews our costs in detail and approves our rates for providing all aspects of electricity distribution service. For more information about the AUC and the history of utility regulation in Alberta, please visit their website.
If you have any questions about the Code of Conduct Regulation or FortisAlberta’s Code of Conduct Compliance Plan, contact FortisAlberta’s Compliance Officer and the Alberta Utilities Commission:
FortisAlberta Compliance Officer
Phone: (403) 514-4996
Fax: (403) 514-5992
320 – 17th Avenue SW
Calgary, Alberta T2S 2V1
Alberta Utilities Commission
Fifth Avenue Place
Fourth Floor, 425 First Street SW
Calgary, Alberta T2P 3L8
As a customer of FortisAlberta, you are not billed directly by us. Instead, we bill your retailer for Electricity Distribution Service. Our charges appear on the bill you receive from your retailer, and are usually identified as "the cost of delivering electric energy to you."
The monthly Distribution Tariff bill is based on how much electricity you consume between two consecutive meter readings, and is determined by the Distribution Tariff rate sheets.
Learn about our rates, options and riders
The Customer Terms and Conditions approved by AUC are intended to govern the relationship between FortisAlberta and our customers.
Download our Residential and Farm Customer Guide
The current Retailer Terms and Conditions approved by the AUC as of Jan. 1, 2016 are intended to govern the relationship between FortisAlberta and retailers.
Safety for First Responders
If you’re first to the scene of an accident with a downed power line, keep pedestrians and motorists back at least 10 metres.