Are you a current retailer with concerns about your system, site or settlement? Report an issue and track its status through our Retailer Inquiry Tracking System.
The current Retailer Terms and Conditions approved by the Alberta Utilities Commission are intended to govern the relationship between FortisAlberta and retailers.
Approved retailers can access our current rate matrix, settlement profiles, and Unaccounted for Energy report.
Obtain legal descriptions and information to manage retail services.
The Tariff Bill Calendar (TCF) provides the bill cycle schedule.
The Site Cycle Catalogue (SCF) provides site and bill cycle information.
Prepare for an Outage
Create an emergency kit. It’s a good idea to be prepared for a minimum of three days without electricity.