Retailer Resources

Retailer Inquiry Tracking System (RITS)

Are you a current retailer with concerns about your system, site or settlement? Report an issue and track its status through our Retailer Inquiry Tracking System.

Submit an inquiry

If you are currently a retailer, you can contact our Retail Support Team between 7:30 a.m. - 4 p.m., Monday to Friday.

Retailer Terms and Conditions

The current Retailer Terms and Conditions approved by the Alberta Utilities Commission are intended to govern the relationship between FortisAlberta and retailers.

Load Settlement

Approved retailers can access our current rate matrix, settlement profiles, and Unaccounted for Energy report.

Retail Site Catalogue

Obtain legal descriptions and information to manage retail services. 

Download the site catalogue

Tariff Bill Calendar

The Tariff Bill Calendar (TCF) provides the bill cycle schedule. 

Download the TCF

Site Cycle Catalogue

The Site Cycle Catalogue (SCF) provides site and bill cycle information.

Download the SCF

Prepare for an Outage

Prepare for an Outage

Create an emergency kit. It’s a good idea to be prepared for a minimum of three days without electricity.

Read more