Depending on your operating demand, there are three rates available for your service: Small General Service Rate (41), General Service Rate (61) and Large General Service Rate (63). View our Rate Category Guide to learn more. General services may be eligible for fixed cost pricing.
Once all required information is gathered and validated, a quotation will be issued for customer acceptance. Some quotations may require a FortisAlberta representative to meet on site prior to quotation. Upon acceptance a FortisAlberta representative will be in contact with you to ensure your power installation needs are met. Once Design, Permits and Approvals are in place we will see the project through to Construction and Energization.
To serve you the best way possible and to avoid delays with your application, please be advised that FortisAlberta requires Connected Load and Operating Demand Load information when applying for a new service connection or an adjustment to existing service. To ensure you are prepared, please refer to our 'All About Load' Quick Guide.
FortisAlberta is legally required to comply with provincial privacy legislation. In Alberta, this is the Personal Information and Protection Act (PIPA). To confirm land ownership, FortisAlberta will conduct a land title search, require proof of land ownership or a signed Third Party Authorization prior to processing the quotation acceptance and proceeding for a new service connection, or adjustments to an existing service.
Depending on the area, scope of the job and distance to existing facilities the cost of the project can vary.
There are two ways to apply: either online by setting up My Account or over the phone.
Sign in or register for My Account to get started and apply online.
We're here 24/7 for power outages and emergencies. Customer service hours are 8 a.m.- 6 p.m., Monday to Friday.
Think Before You Dig
Whether you’re gardening, planting a tree or putting up a fence, you can avoid a serious electrical incident by submitting a locate request.