If you believe FortisAlberta is financially responsible for damage to your property, please review the guidelines below.FortisAlberta is committed to providing our customers with safe, reliable electric service. We design, build, maintain and operate our facilities in accordance with industry standards and regulatory requirements designed to deliver a steady, stable supply of power to customers.
Under rules approved by the Alberta Utilities Commission, FortisAlberta is not liable for damage claims resulting from these events:
Severe weather such as ice, lightning, wind, floods, storms or fires
Fallen trees or branches or other vegetation disturbing power lines
Animal contact with equipment
Motor vehicle accidents involving utility poles
Unexpected equipment failure or circumstances beyond our control
Power outages and voltage fluctuations