Latest Articles

  • FortisAlberta tests poles to ensure reliability

    Jun 12, 2017, 10:23 AM by Jen Cain
    FortisAlberta is currently conducting pole testing throughout its service territory to ensure reliability for its customers. Maintaining electrical distribution poles and wires in a safe and reliable manner is one of the most important activities FortisAlberta undertakes. It ensures the facilities that transport the electricity to our customers is in good order and that they will continue to deliver reliable service.
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  • FortisAlberta’s windstorm restoration efforts extend to our feathered friends

    Jun 9, 2017, 10:23 AM by Jen Cain
    Thousands of FortisAlberta customers had it bad as a spring windstorm took out power for as long as two days, but there were yet some who had it even worse. On May 24, gale-force winds tore through Red Deer County and left carnage in its path including a bald eagle’s nest, babies and all. Medicine River Wildlife Centre was called in by local residents who have been long-time observers of these majestic birds. While employees of the Wildlife Centre were able to recover and treat the injured fledglings who had fallen out of the damaged nest, they needed help to build a nest that could withstand the elements and provide a stable home for the eagles.
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  • FortisAlberta tests poles to ensure reliability

    Jun 7, 2017, 13:10 PM by Jen Cain
    FortisAlberta, an electricity distribution company dedicated to delivering safe and reliable electricity to the homes, farms and businesses of more than half a million customers, is currently conducting pole testing throughout its service territory to ensure reliability for its customers. Maintaining electrical distribution poles and wires in a safe and reliable manner is one of the most important activities FortisAlberta undertakes. It ensures the facilities that transport the electricity to our customers is in good order and that they will continue to deliver reliable service. “Every year we test and maintain the poles on 1/7th of the distribution system, which is approximately 150,000 poles,” says Scott Williams, Manager, Asset Management. “It is a large undertaking, but we know how valuable those assets are and want to ensure the longevity and the continued safe and reliable operation of the system for our customers.”
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  • Warning to customers about telephone scam

    Mar 9, 2017, 15:51 PM by Kevin Haslebeck
    There have been reports from some customers who have received fraudulent phone calls from individuals claiming to be calling from Canadian Collective Services. These individuals advise that their call is in regards to a bad debt account that FortisAlberta has sent to them. Please be advised that this is a scam and there are several similar scams happening across North America. Do not provide these individuals with any of your personal information.
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  • Welcome to our Crowsnest Pass customers

    Dec 21, 2016, 15:11 PM by Jen Cain
    FortisAlberta would like to welcome Crowsnest Pass as we begin the operation of the electric system that brings electricity to all of the homes and businesses in your community. You may have already seen us around your community as we prepared for this transition. This work included the installation of a new meter that will allow us to provide an accurate read of your power consumption. Through our automated system this information is conveyed to your retailer*/billing company each month, which will greatly reduce the need for us to access your property for physical meter reads. Our mission is to provide your community with safe and reliable electricity service. This means that our goal is to reduce the frequency of power outages and, in those cases where the lights do go out, we will work hard to get the power restored safely and efficiently. As a customer of FortisAlberta, you will benefit from the technology we offer through our Control Centre located in Airdrie, where we can monitor the entire system from one central location. As Albertans, we understand the impact that adverse weather can have on the power system. In the event of a severe weather situation, we have Power Line Technicians ready to mobilize whenever they are needed.
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  • PLTs’ compassion and creativity help save young hawk

    Sep 8, 2016, 11:07 AM by Jen Cain
    Earlier this summer, two of our Power Line Technicians, Jon and Zach, were responding to a power outage in Taber when they discovered the cause: Ferruginous hawks had built a nest within a transformer bank and must have contacted energized components. Upon arriving at the structure, the linemen were unsure of the extent of the damage, including the impact on the nest’s occupants. “Mama hawk was flying around and we weren’t too fond of getting dive bombed while climbing the pole, so we came up with a safer alternative to see what had happened up in the nest,” says Zach.
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  • FortisAlberta responds to several outages following severe wind storm

    Aug 23, 2016, 14:32 PM by Jen Cain
    On the evening of Aug. 22, storms with high winds and, in some cases, heavy rain tore through several of the communities we serve. Trees on lines and wires down impacted nearly 2,000 customers. The hardest hit areas included Olds, Sundre, Rocky Mountain House, Westlock, Barrhead and Drayton Valley. View Global News’ coverage mentioning our restoration efforts at this Sundre campground. As a result of the weather and associated outages, FortisAlberta declared a Level 1 storm event. On Monday evening, crews in these areas were able to reduce the number of outages by about half, with some customers remaining off overnight. Power Line Technicians from other service points were brought in to help get the power on safely and as quickly as possible. “The weather made for a wild evening, but everyone, from the Customer Service
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  • System reliability improvement project in Okotoks and area wraps up

    Aug 22, 2016, 13:15 PM by Jen Cain
    The High River crew has been busy over the past two years improving the system in the Okotoks, Black Diamond, Turner Valley, Priddis, Red Deer Lake and Millarville areas. In 2014, it was identified as an area that required more than the normally scheduled maintenance due to the number of outages that occurred during storms and with trees contacting power lines. In the spring of 2015, we launched n extensive tree trimming and clearing project. Reliability was improved considerably and hardware upgrades continued into 2016. The work was coordinated in a way that minimized any necessary outages; this included changing power poles, wires and relocating some power lines to more accessible locations. We were cognizant of keeping customers informed of the project as we moved through the project. Kris Andres, Area Manager, comments, "The brushing work that we performed in 2015 paid off this year as we have seen a decrease in outages even during a very active storm season. Since then, we've completed the hardware improvements and we're wrapping up ahead of schedule in mid-August. I'm happy to report that we've received excellent customer feedback as a result."
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  • Easily access your electricity consumption and project information online

    Aug 3, 2016, 10:11 AM by Jen Cain
    Are you interested in learning more about your electricity use? Do you have multiple projects on the go with us? Register for My Account to access site information, electricity consumption and project information. Once you register, you can add your existing site to view monthly consumption information. If you’re working with us to connect your service, you can access a project summary including high-level information related to your project and a timeline showing the progression of your project and its current status.
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  • Construction advisory in Spray Valley Provincial Park

    Jul 26, 2016, 08:43 AM by Jen Cain
    To improve the reliability of FortisAlberta’s electricity service in the Canmore area, we will be rebuilding 10 kilometres of power line between Goat Creek Trailhead and the Three Sisters substation along Spray Road (Hwy 742). The work has started and will continue until October 2016. If you visit this area for recreational purposes, please be advised that there may be interruptions to the electricity service and limited access to areas where we are working. Please take caution around our equipment and crews.
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  • We released a new version of our mobile app with more features

    Jun 30, 2016, 11:04 AM by Jen Cain
    ​We released a new version of our mobile app, giving you access to new features and a new look. Now you’ll be able to report and view outages and request streetlight repairs in your community. New features to this release include: a new dashboard that improves navigation and makes app features easily accessible streetlight map for you to request repairs a ‘my location’ button added to both maps to enable location services If you don’t already have the mobile app, you can download it from your device’s store by searching for ‘FortisAlberta’. If you have the app installed, ensure to download the latest update to view the new features. Visit to access a video tutorial and direct links to app stores.
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  • Shorter outage times through automation technology

    Jun 27, 2016, 15:00 PM by Jen Cain
    The FortisAlberta Control Centre (FCC) allows our Power Line Technicians (PLTs) across the province to work collaboratively with centrally located System Operators to enhance the quality of service provided to customers. In addition to constructing this state-of-the-art facility, this project also involved the implementation of distribution automation technology featuring devices that can be operated remotely by FCC System Operators to isolate customer outages. This reduces the duration of outages and the number of customers impacted. Additional distribution automation systems will be installed over a number of years. In 2015, we commissioned these systems in Stony Plain, Spruce Grove, Balzac and Okotoks, which has significantly improved reliability in these areas. Did you know? Distributed automation technology helps to reduce the number of customers impacted by outages from thousands down to hundreds. Outages that at one time would have taken 30 minutes or more to resolve can, in some cases, be restored in less than one minute.
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  • Did you know? We perform hot-line work to avoid disruption of your electricity service

    Jun 21, 2016, 09:18 AM by Jen Cain
    Repairs and upgrades are an important part of delivering safe, reliable service. When possible, we perform hot-line work, which means we perform the work without disruption of power service to you. Hot-line work involves using rubber blankets and hoses to insulate the cross arms and wires, so that our Power Line Technicians can safely perform the necessary repairs or upgrades without having to shut off the electricity. Our hot-line crews work in two-man teams, one acting as an observer and the other in the bucket working on the line, using two mini buckets, three material handlers and two large aerials. On average, FortisAlberta performs about 16,000 man-hours of live line work every year.
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  • Watch the Ospreys in two locations this year

    May 17, 2016, 10:58 AM by Jen Cain
    FortisAlberta's Exshaw Osprey web cam is up and running and our beloved Osprey couple have returned to the platform and are keeping their three eggs warm. We installed a second camera near our Employee Development Centre in Red Deer County, and it looks like an Osprey couple has claimed the nest. Watch their nesting activity in the next few weeks, as Osprey typically lay eggs in May. We've also added infrared lights (invisible to birds) to the platforms so we can watch their activity throughout the night. Watch the Ospreys: on YouTube: or through our website: Typical Osprey nesting activities: • Mid April – return to nest • End of April – build nest and mate • Early May – lay eggs (2-4 eggs) • May – egg incubation period • June – eggs hatch • July – chicks feed and grow • August – fledglings learn to fly • September – Ospreys migrate to warmer climates
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  • Community celebrates FortisAlberta at Olds open house

    May 16, 2016, 13:40 PM by Jen Cain
    On May 5, we welcomed members of the Olds community to celebrate the grand opening of our new local office. Representatives from the Town of Olds, Mountain View County and surrounding communities joined FortisAlberta employees, retirees, partners and neighbours for a BBQ lunch, “wire” cutting ceremony and interactive exhibits highlighting our core business priorities. “We have a long, proud history here in the Olds area,” says Mike Pashak, Vice President, Customer Service. “This whole area is built on entrepreneurship and innovation, which places a high demand on us to provide safe, efficient and reliable electricity. We meet those demands today and we are poised to meet them in the future.” Guests had the opportunity to learn more about FortisAlberta through a variety of exhibits that included an overview of the FortisAlberta Control Centre, displays and demonstrations on automated metering, vehicles, equipment and energy efficiency, and a special visit from long-time partners the Alberta Birds of Prey. “The Town of Olds is very proud of our collaborative relationship with FortisAlberta,” says Debbie Bennett, Deputy Mayor, Olds. “The culture of helping others is part of the fabric of the Fortis Company. We need you and I’m sure you know how much we need you any time there’s an outage.” The open house provided a great opportunity for us to show how we combine a skilled and local workforce with technology like the Outage Management System to restore power more safely and efficiently than ever before. “On behalf of our council and staff, I bring greetings and congratulations to FortisAlberta on your open house and enhancement of your local service,” adds Patricia McKean, Deputy Reeve, Mountain View County. “We look forward to continuing our relationship as we move forward in the coming years.”
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  • New Streetlight Repair Map allows customers to request repairs easily

    Feb 16, 2016, 10:15 AM by Jen Cain
    We launched a new Streetlight Repair Map to enable you to view streetlights within FortisAlberta’s service area and request repairs within minutes. Power Line Technicians now receive more detailed information about streetlight repair requests such as address and light identification, which allows them to make repairs even faster. ​ “Our customers are not always aware of who owns the streetlights in their municipality. Often they will call their municipal office to report a streetlight out, resulting in the municipality having to call us or complete a repair request form online. This can be time consuming and confusing, especially if multiple residents are calling about the same streetlights. With our new Streetlight Repair Map, the process for our customers is simplified,” says Mike Pashak, Vice President, Customer Service for FortisAlberta.
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  • The last non-compliant transformer is removed in the Whitecourt area

    Dec 17, 2015, 13:34 PM by Jen Cain
    On a cold November morning in the Whitecourt area, FortisAlberta achieved an environmental milestone. The last transformer containing greater than 50 parts-per-million (PPM) of Polychlorinated Biphenyls (PCBs) was removed in order to comply with Environment Canada legislation that is mandatory by 2025. “We are happy to be compliant with this regulation 10 years before we are required to do so by law,” says Doug Skippen, Manager Environment. Denis Andre, Environmental Coordinator, worked closely with Whitecourt employees David Pinkerton, Area Foreman and Jamie Johnson, Area Coordinator, as well as Ray Malmberg, Senior Materials Services Analyst, Acheson, to see the transformer replaced with a new one. With the help of several other Power Line Technicians and a hazardous waste contractor, the transformer was removed from a third party facility
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  • Welcome to the new

    Oct 15, 2015, 12:17 PM by Jen Cain
    During the past year, we’ve been working to bring you a new website to give you a seamless experience. We surveyed some of our customers and based on these results, we’re delivering you a website with improved navigation and self-service access.
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  • History, heights and an endangered species meet on Sulphur Mountain

    Oct 14, 2015, 14:36 PM by Jen Cain
    “My dad built this power line up Banff’s Sulphur Mountain in 1957, so it’s ironic that I’m a small part of rebuilding it 58 years later,” says Doug Skippen, Manager Environment. “Times have certainly changed and the environmental hoops that you need to jump through to build a power line in a National Park today are considerable, but somehow Denis has managed to keep the project on track.”
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  • Canmore continues to rave about wraps

    Sep 25, 2015, 15:02 PM by Web Master
    The Town of Canmore applauded our switching cubicle wrap program at the Mayor’s annual Spotlight on the Arts celebration on Sept. 24. FortisAlberta wrapped 10 cubicles this year with five new images (two of each) and 14 wraps (two each of seven images) were applied last year when the program was launched. Canmore now boasts a total of 24 cubicle wraps.
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Think Before You Dig

Think Before You Dig

Whether you’re gardening, planting a tree or putting up a fence, you can avoid a serious electrical incident by submitting a locate request.

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