Regulatory

As an electricity distribution utility operating in the Province of Alberta, FortisAlberta is regulated by the Alberta Utilities Commission (AUC). FortisAlberta is also governed by the Electric Utilities Act (EUA) and its regulations.

The AUC reviews our costs in detail and approves our rates for providing all aspects of electricity distribution service. For more information about the AUC and the history of utility regulation in Alberta, please visit their website.

If you have any questions about the Code of Conduct Regulation or FortisAlberta’s Code of Conduct Compliance Plan, contact FortisAlberta’s Compliance and Privacy Officer and the Alberta Utilities Commission:

FortisAlberta Compliance and Privacy Officer
privacyofficer@fortisalberta.com
Phone: (403) 514-4000
Fax: (403) 514-5442
320 – 17th Avenue SW
Calgary, Alberta T2S 2V1

Alberta Utilities Commission
consumer-relations@auc.ab.ca
Phone: (403) 592-8845 
Fax: (403) 592-4406
Fifth Avenue Place
Fourth Floor, 425 First Street SW
Calgary, Alberta T2P 3L8

Distribution Tariffs

As a customer of FortisAlberta, you are not billed directly by us. Instead, we bill your retailer for Electricity Distribution Service. Our charges appear on the bill you receive from your retailer, and are usually identified as "the cost of delivering electric energy to you."

The monthly Distribution Tariff bill is based on how much electricity you consume between two consecutive meter readings, and is determined by the Distribution Tariff rate sheets.

Learn about our rates, options and riders

Customer Terms and Conditions

The Customer Terms and Conditions approved by AUC as of Jan. 1, 2016 are intended to govern the relationship between FortisAlberta and our customers.

Download our Residential and Farm Customer Guide

Retailer Terms and Conditions

The current Retailer Terms and Conditions approved by the AUC as of Jan. 1, 2016 are intended to govern the relationship between FortisAlberta and retailers.

Download our Retailer Terms and Conditions

First Responder

Safety for First Responders

If you’re first to the scene of an accident with a downed power line, keep pedestrians and motorists back at least 10 metres.

Read more