It is important that you have an account set up with your billing company first. To find billing companies, also known as retailers, in your area, visit the Utilities Consumer Advocate or call them at 310-4822. If you have an existing billing company, simply contact them to begin the request and have your Site ID ready. If you're in our service area, your billing company will send FortisAlberta an order to install the meter.
Once we receive the order, installation takes up to three business days. We will contact you prior to visiting your site.
NOTE: FortisAlberta Power Line Technicians must have full access to your site for installation, or the install request could be cancelled.
The Site ID is a 13-digit number specific to your site, like a serial number for your electricity, and is required to install a meter.
To get your Site ID, call 310-WIRE (9473). When you receive your Site ID, you'll need to provide the information to your billing company, also known as your retailer. To find billing companies in your area, visit the Utilities Consumer Advocate website or call them at 310-4822.
We don't bill you because we are a wire service provider, which means we maintain the power lines, poles and meters in our service area.
For questions about your electricity consumption, call us at 310-WIRE (9473). You can view your electricity consumption online by registering for My Account.
For questions about your electricity bill, contact your billing company. To find billing companies, also known as retailers, in your area, visit the Utilities Consumer Advocate website or call them at 310-4822 .
Your electricity usage information is communicated to us over power lines once per day. Once we receive and validate your electricity usage information, we send it to your billing company (also known as your retailer).
If you have questions about your meter reading, please call us at 310-WIRE (9473).
Electricity delivered to your site is measured in kilowatt-hours (kWh), which represents the number of kilowatts of electricity consumed each hour. You can view your electricity consumption by registering for My Account.
Demand meters measure energy consumption (in kWh) averaged over a specified interval of time, and is expressed as peak demand (kilowatt and/or kilo-volt-ampere).
Power lines, transformers and other distribution equipment are designed to supply the maximum amount of electricity needed at once, whether you need that amount for one day or daily. Allocating demand charges can help recover this investment.
There are several potential explanations for an abnormally high reading including seasonality and increased consumption. One way to explore the problem is to perform a breaker test.
To perform the breaker test, switch off all of your breakers and check your meter:
Your meter has a digital readout that has dashes that move left to right across the bottom of the display when electricity is being used. If those dashes continue to move with all breakers off call us at 310-WIRE (9473) . We’ll arrange for a Power Line Technician to check the meter.
If the dashes stop moving, you can try to pinpoint which breaker is using more power. To test this, have one person at the breaker box and one person at the meter:
Turn on each breaker on and off, one at a time.
Watch for when the dashes move more quickly for one breaker than another. This will give you an indication of which breaker is using the greatest amount of power, and could indicate an issue unless that breaker is expected to be using more power.
If you can’t pinpoint the problem after the breaker test, it’s best to contact an electrician to determine the cause of the higher power consumption.
Check the Outage map for current planned and unplanned power outages in our service area. If you do not see an outage in your particular area, you can report the outage online, by phone at 310-WIRE (9473) or 1-866-717-3113, or on our mobile app for iOS, Windows and Android.
You can also try resetting your main breaker, which may restore your power.
You’ll find it in one of two places:
If your meter is on an outside pole, your main breaker is located in a metal box under your meter.
If your meter is located within a building, your main breaker will be on your breaker panel.
The main breaker will either be a handle or a lever, which could be under a protective cover that’s easily lifted away. Stand to the side of the breaker with your head turned away and flip the main breaker from the “on” position to the “off” position and back again to the “on” position.
NOTE: For your safety, under no circumstances should you open a locked box or any closed FortisAlberta equipment. If resetting your breaker doesn’t restore your power, report an outage online, by phone at 310-WIRE (9473) or 1-866-717-3113, or on our mobile app for iOS, Windows and Android.
We’re glad to work with you to become a “distributed generator” in the FortisAlberta service area, to make sure your generator is connected and operated safely, and that is isn’t negatively affecting other customers. To get started, call us at
310-WIRE (9473), or email us:
High Level Distribution Impact Study ($1,000 + GST)
Detailed Distribution Study and Quote (Starting at $5,000 + GST)
Distribution Design and Construction (varies)
Any required charges from third parties, including transmission and distribution costs. Costs vary depending on how complicated the project is. Connection charges can also vary depending on the type of generation and how close your site is to our existing distribution system.
There are no FortisAlberta tariff rates for the electricity produced by your generator and sent to the grid. You’ll still be responsible for any distribution charges payable to your billing company, also known as your retailer.
We can connect you to net billing, the net difference between the power you use and the power you create.
We can install a bi-directional meter, which measures the power you take from the grid and the power you add to it. Bi-directional meters have two displays: kilowatt-hours (kWh) delivered and kWh received. Both displays will have a Total kWh displayed in the lower left hand corner.
To read your bi-directional meter:
When the identification on the left of the screen is 01, the main number displayed will be the imported kWh from the grid (the power you consume).
When the identification number on the left of the screen is 46, the main number displayed will be imported kWh to the grid (the power you create).
When the identification number is 888, this is a segment check test.
If you’re planning a large-scale wind development in the FortisAlberta service area, your first step is to call us at 310-WIRE (9473). Consulting with our team ensures the project meets safety and reliability standards before it is approved.
Power quality is a term used to describe electric power that motivates an electrical load (device) and the load's ability to function properly with that electric power. Without the proper power, an electrical device may malfunction, fail prematurely or not operate. Find out more in our Power Quality Specifications guide.