Latest Articles

  • Easily access your electricity consumption and project information online

    Aug 3, 2016, 10:11 AM by Jen Cain
    Are you interested in learning more about your electricity use? Do you have multiple projects on the go with us? Register for My Account to access site information, electricity consumption and project information. Once you register, you can add your existing site to view monthly consumption information. If you’re working with us to connect your service, you can access a project summary including high-level information related to your project and a timeline showing the progression of your project and its current status.
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  • Momentary power interruptions on FortisAlberta’s system

    Aug 1, 2016, 09:17 AM by Jen Cain
    We understand that momentary interruptions can be disruptive, particularly when electronic equipment must be reset or restarted as a result. What is important to note, is that FortisAlberta’s system is designed to operate this way to prevent outages longer in duration. There are instances when FortisAlberta’s experiences momentary faults on its circuits as a result of lightning, animal contacts, tree branches, faulty equipment, or vehicles hitting poles. Instead of the feeder breaker (circuit breaker) opening permanently and exposing you to an extended outage, our system is designed to try and reclose the breaker a fraction of a second after the initial fault. This allows FortisAlberta to continue delivering power in situations where we are experiencing a momentary fault. If this system was not in place, the momentary outages you experienced during these events would have been permanent outages lasting minutes or longer. We attempt to minimize the interruptions our customers experience through maintenance and capital programs, such as our ongoing tree trimming program, bird proofing and pole line rebuilds that are intended to ensure safe and reliable operation of the electrical system.
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  • Construction advisory in Spray Valley Provincial Park

    Jul 26, 2016, 08:43 AM by Jen Cain
    To improve the reliability of FortisAlberta’s electricity service in the Canmore area, we will be rebuilding 10 kilometres of power line between Goat Creek Trailhead and the Three Sisters substation along Spray Road (Hwy 742). The work has started and will continue until October 2016. If you visit this area for recreational purposes, please be advised that there may be interruptions to the electricity service and limited access to areas where we are working. Please take caution around our equipment and crews.
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  • We released a new version of our mobile app with more features

    Jun 30, 2016, 11:04 AM by Jen Cain
    ​We released a new version of our mobile app, giving you access to new features and a new look. Now you’ll be able to report and view outages and request streetlight repairs in your community. New features to this release include: a new dashboard that improves navigation and makes app features easily accessible streetlight map for you to request repairs a ‘my location’ button added to both maps to enable location services If you don’t already have the mobile app, you can download it from your device’s store by searching for ‘FortisAlberta’. If you have the app installed, ensure to download the latest update to view the new features. Visit to access a video tutorial and direct links to app stores.
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  • Shorter outage times through automation technology

    Jun 27, 2016, 15:00 PM by Jen Cain
    The FortisAlberta Control Centre (FCC) allows our Power Line Technicians (PLTs) across the province to work collaboratively with centrally located System Operators to enhance the quality of service provided to customers. In addition to constructing this state-of-the-art facility, this project also involved the implementation of distribution automation technology featuring devices that can be operated remotely by FCC System Operators to isolate customer outages. This reduces the duration of outages and the number of customers impacted. Additional distribution automation systems will be installed over a number of years. In 2015, we commissioned these systems in Stony Plain, Spruce Grove, Balzac and Okotoks, which has significantly improved reliability in these areas. Did you know? Distributed automation technology helps to reduce the number of customers impacted by outages from thousands down to hundreds. Outages that at one time would have taken 30 minutes or more to resolve can, in some cases, be restored in less than one minute.
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  • Honouring High River - Amazing People. Amazing Place.

    Jun 21, 2016, 10:30 AM by Jen Cain
    ​It was three years ago this week that the community of High River experienced a devastating flood that evacuated its 13,000 residents for several weeks while work was completed to make them safe to return. On Saturday, June 18, FortisAlberta marked the anniversary of the flood by hosting a barbecue in the community’s honour. Our team of volunteers served more than 900 community members and provided bucket truck rides for people of all ages. One of the highlights of the day included a special bucket truck ride for one of our District Managers while his family watched this poignant moment. “Thanks to the outstanding care, compassion and efforts of our High River employees, we were able to make a wish come true for Mr. Harris and his family,” says Jennifer MacGowan, Director, Corporate Communications. “There wasn’t a dry eye around and his family was so incredibly appreciative of our employees for making this happen for him.”
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  • Did you know? We perform hot-line work to avoid disruption of your electricity service

    Jun 21, 2016, 09:18 AM by Jen Cain
    Repairs and upgrades are an important part of delivering safe, reliable service. When possible, we perform hot-line work, which means we perform the work without disruption of power service to you. Hot-line work involves using rubber blankets and hoses to insulate the cross arms and wires, so that our Power Line Technicians can safely perform the necessary repairs or upgrades without having to shut off the electricity. Our hot-line crews work in two-man teams, one acting as an observer and the other in the bucket working on the line, using two mini buckets, three material handlers and two large aerials. On average, FortisAlberta performs about 16,000 man-hours of live line work every year.
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  • FortisAlberta announces winners of 2016 Community Naturalization Grants

    May 19, 2016, 12:54 PM by Jen Cain
    As part of FortisAlberta’s commitment to the environment we once again offered our Community Naturalization Grant program in 2016. In its fifth year, the program offers communities in FortisAlberta’s service territory the opportunity to win one of twelve $3,000 grants. The grants offer FortisAlberta the opportunity to support our municipal customers with developing and improving environmentally-friendly programs and facilities in our communities. Part of our community investment focus is on giving back to the communities where our customers and employees live and work. Congratulations to this year’s winners of a $3,000 grant:
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  • FortisAlberta brings P.A.R.T.Y. Program to high school students

    May 17, 2016, 13:15 PM by Jen Cain
    Working with community partners in the Town of High River, FortisAlberta brought the Prevent Alcohol and Risk-Related Trauma in Youth (P.A.R.T.Y.) Program to grade nine students from Highwood High School and Notre Dame Collegiate. The goal of the program is to educate youth to identify potentially dangerous situations and increase awareness of personal responsibility for their choices; empowering youth to make educated and informed choices about their safety and the safety of others. The day included a mock accident scene involving a power pole, videos, a rehabilitation talk and ended with a barbeque lunch provided by FortisAlberta. Guest speakers from Shock Trauma Air Rescue Society (STARS), Mothers Against Drunk Drivers (MADD) and the Southern Alberta Brain Injury Society also attended and shared their stories. Local officials from the high schools, fire department, emergency medical services, Alberta Health Services, RCMP, Lyle Reeves Funeral Home and FortisAlberta collaborated to ensure the success of this program.
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  • Watch the Ospreys in two locations this year

    May 17, 2016, 10:58 AM by Jen Cain
    FortisAlberta's Exshaw Osprey web cam is up and running and our beloved Osprey couple have returned to the platform and are keeping their three eggs warm. We installed a second camera near our Employee Development Centre in Red Deer County, and it looks like an Osprey couple has claimed the nest. Watch their nesting activity in the next few weeks, as Osprey typically lay eggs in May. We've also added infrared lights (invisible to birds) to the platforms so we can watch their activity throughout the night. Watch the Ospreys: on YouTube: or through our website: Typical Osprey nesting activities: • Mid April – return to nest • End of April – build nest and mate • Early May – lay eggs (2-4 eggs) • May – egg incubation period • June – eggs hatch • July – chicks feed and grow • August – fledglings learn to fly • September – Ospreys migrate to warmer climates
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  • Community celebrates FortisAlberta at Olds open house

    May 16, 2016, 13:40 PM by Jen Cain
    On May 5, we welcomed members of the Olds community to celebrate the grand opening of our new local office. Representatives from the Town of Olds, Mountain View County and surrounding communities joined FortisAlberta employees, retirees, partners and neighbours for a BBQ lunch, “wire” cutting ceremony and interactive exhibits highlighting our core business priorities. “We have a long, proud history here in the Olds area,” says Mike Pashak, Vice President, Customer Service. “This whole area is built on entrepreneurship and innovation, which places a high demand on us to provide safe, efficient and reliable electricity. We meet those demands today and we are poised to meet them in the future.” Guests had the opportunity to learn more about FortisAlberta through a variety of exhibits that included an overview of the FortisAlberta Control Centre, displays and demonstrations on automated metering, vehicles, equipment and energy efficiency, and a special visit from long-time partners the Alberta Birds of Prey. “The Town of Olds is very proud of our collaborative relationship with FortisAlberta,” says Debbie Bennett, Deputy Mayor, Olds. “The culture of helping others is part of the fabric of the Fortis Company. We need you and I’m sure you know how much we need you any time there’s an outage.” The open house provided a great opportunity for us to show how we combine a skilled and local workforce with technology like the Outage Management System to restore power more safely and efficiently than ever before. “On behalf of our council and staff, I bring greetings and congratulations to FortisAlberta on your open house and enhancement of your local service,” adds Patricia McKean, Deputy Reeve, Mountain View County. “We look forward to continuing our relationship as we move forward in the coming years.”
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  • Our employees' generosity presses the right “Button” for Alberta Guide Dogs

    Apr 21, 2016, 13:10 PM by Jen Cain
    For the past six years, our Contact Centre has donated proceeds from Jeans Weeks to adopt dogs through the BC and Alberta Guide Dogs. The organization trains guide dogs for two years, and then provides them at no charge to blind/visually-impaired recipients or to children with autism. Last year, our Contact Centre adopted five dogs with the $1,250 they raised through Jeans Weeks. “Many of us love animals,” says Dawn Press, Contact Centre Team Lead. “Every year, we love seeing the new adopted puppies and hearing updates about their training.” In March 2016, an update was provided on the most recent FortisAlberta guide dog ‘graduate’ Button: “It gives me much pleasure to thank all those involved in the wonderful gift of my second guide dog. Button is a sweet tempered, fun-loving, lively female yellow Labrador. After 10 wonderful years with my first dog, I thought I could never love another,” says Sue, Button’s new owner. “It’s great that we can see where our donations are going,” says Morgan Frank, Customer Service Representative. “They give us updates on the puppies
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  • Search and Rescue Alberta gets donation of retired radios and equipment

    Apr 8, 2016, 10:22 AM by Jen Cain
    When our IT Architecture Operational Manager, Rod Doornbosch learned the Company was retiring radios and equipment from several fleet vehicles he saw an opportunity to donate the equipment to Search and Rescue (SAR) Alberta. "One of my brothers is in Search and Rescue B.C. and when I talked with him, he explained how they have to volunteer to raise money to buy the equipment they use to rescue people," says Rod. This initiative resulted in a $15,000 donation of radios, cables, antennas and Panasonic Toughbooks to SAR Alberta. FortisAlberta refurbished the equipment and ensured the radios were operating on the correct frequencies for the SAR Alberta team. On Friday, April 1, we met with SAR Alberta President Shane Elder in Airdrie to present FortisAlberta’s donation. Sheldon Leavitt, Supervisor of Corporate Continuity and Security also attended the presentation. Sheldon has been a SAR Calgary volunteer for the past three years. "We need to stay in contact with our incident management team back at the command post so that we can communicate that we're safe and we're doing alright. Having that timely ability to communicate is critical to the overall success of the operation," says Sheldon. “The donation of these radios will help to make that happen.”
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  • Our $15,000 donation helps employees beat prostate cancer

    Apr 6, 2016, 09:31 AM by Jen Cain
    ​Prostate cancer affects 1 in 7 men in Alberta, including FortisAlberta employees, but it’s one of the most treatable cancers when detected early. That’s why we asked employees to support our second annual Man Up Month campaign in February – and, once again, you rose to the occasion! Last week, Cam Aplin, Vice President, Operations and Executive Sponsor for this year’s Man Up Month, visited the Prostate Cancer Centre (PCC) and presented the organization with a $15,000 cheque. “This truly reflects the generosity of our employees when we can make a big donation like this even in an economic downturn,” says Cam. “We met our campaign goal, which will enable us to bring the PCC’s Man Van to various locations in our service territory this year.” The PCC’s Man Van is a mobile clinic that offers free prostate-specific antigen (PSA) blood tests to men 40 and older. This test provides a baseline number which can help in the early detection of prostate cancer.
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  • Earth Hour Challenge results are in!

    Mar 31, 2016, 15:01 PM by Jen Cain
    Earth Hour took place on Saturday, March 19, from 8:30 – 9:30 p.m. and 25 communities within our service territory participated. This year, grants were increased to a total of $15,000 to be allocated to the top three communities with reduced consumption to enable municipalities to create or enhance energy efficiencies in their communities. “Communities came up with their own unique ways to reduce energy consumption during Earth Hour,” says Natasha Russell, Corporate Communications Advisor. “Residents were encouraged to turn off unnecessary lights and were also encouraged to participate in community events.” The winners of the Earth Hour grants are those communities that are identified to have had the lowest electricity consumption during Earth Hour, as compared to the same hour on the previous Saturday. The percentage decrease was used to determine the winners of the grants.
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  • Employee volunteers bring the joy of reading to students

    Mar 1, 2016, 09:01 AM by Jen Cain
    On Feb. 23, FortisAlberta participated in a reading rally at A.E. Bowers Elementary School in Airdrie where our employees read to 60 kindergarten students in the gymnasium. Teachers also entertained us with a reader’s theatre performance and special guest Mayor Peter Brown amused the crowd by reading a story about ‘how to read a story.’ FortisAlberta has been partnered with Calgary Reads since September 2014. As part of our partnership, they created a program specifically for FortisAlberta called ‘Rocky View Reads,’ bringing their Wee Reads program to all schools in the Rocky View School Division. Employee volunteers from FortisAlberta spend time each week at Rocky View schools reading to young students to develop their reading skills and offer a life-long love of reading.
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  • New Streetlight Repair Map allows customers to request repairs easily

    Feb 16, 2016, 10:15 AM by Jen Cain
    We launched a new Streetlight Repair Map to enable you to view streetlights within FortisAlberta’s service area and request repairs within minutes. Power Line Technicians now receive more detailed information about streetlight repair requests such as address and light identification, which allows them to make repairs even faster. ​ “Our customers are not always aware of who owns the streetlights in their municipality. Often they will call their municipal office to report a streetlight out, resulting in the municipality having to call us or complete a repair request form online. This can be time consuming and confusing, especially if multiple residents are calling about the same streetlights. With our new Streetlight Repair Map, the process for our customers is simplified,” says Mike Pashak, Vice President, Customer Service for FortisAlberta.
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  • Eco Youth Awards presented to Airdrie schools

    Jan 28, 2016, 16:21 PM by Jen Cain
    In partnership with The City of Airdrie’s Waste and Recycling team, on Jan. 28, students at Building Futures, Meadowbrook School and Nose Creek Elementary in Airdrie were presented with Eco Youth Awards, sponsored by FortisAlberta. Presenting the awards was Mayor Peter Brown of Airdrie and Allison Beaudry, Stakeholder Relations Manager. These awards assist students who are taking action to improve our environment. It also provides youth with the opportunity to showcase their unique strengths and positive environmental impacts. Award recipients:
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  • The last non-compliant transformer is removed in the Whitecourt area

    Dec 17, 2015, 13:34 PM by Jen Cain
    On a cold November morning in the Whitecourt area, FortisAlberta achieved an environmental milestone. The last transformer containing greater than 50 parts-per-million (PPM) of Polychlorinated Biphenyls (PCBs) was removed in order to comply with Environment Canada legislation that is mandatory by 2025. “We are happy to be compliant with this regulation 10 years before we are required to do so by law,” says Doug Skippen, Manager Environment. Denis Andre, Environmental Coordinator, worked closely with Whitecourt employees David Pinkerton, Area Foreman and Jamie Johnson, Area Coordinator, as well as Ray Malmberg, Senior Materials Services Analyst, Acheson, to see the transformer replaced with a new one. With the help of several other Power Line Technicians and a hazardous waste contractor, the transformer was removed from a third party facility
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  • Three ways to protect your appliances during an outage

    Nov 26, 2015, 11:03 AM by Jen Cain
    Outages and disturbances to transmission and distribution facilities are expected in the normal course of operations. Customers are encouraged to protect all their electrical facilities and devices from outages and disturbances to transmission and distribution supply, as outages and disturbances can be expected from time to time from causes beyond the control of the electricity service providers. We encourage customers to investigate the coverage afforded under their home-owners insurance policy.
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Think Before You Dig

Think Before You Dig

Whether you’re gardening, planting a tree or putting up a fence, you can avoid a serious electrical incident by submitting a locate request.

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